Three Phrases You Should Never Say to a Customer

These come to you from Ron Burley who is a customer service guru. The three things that a customer service rep should not say are:

1) That's our policy.
2) There's nothing I can do.
3) That's the manufacturer's responsibility.

I am sure there are other things they shouldn't say, but these may be the three most used. Can you use all three in one sentence? Let's give it a shot!

"Mr. Customer. There is nothing I can do because it is our policy that it is the manufacturer's responsibility."

Find more pearls of wisdom from Ron Burley here: http://www.inc.com/author/ron-burley or find him on twitter @consumerrebel